Thank you for visiting and shopping at Climavibe.com. We aim to provide you with the best shipping experience possible. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Shipping Origin
All products are shipped from our primary fulfillment center:
Climavibe
37 West Reybold Drive
Middletown, DE 19709
United States
Depending on product availability and to optimize delivery times, some orders may also be fulfilled from partner warehouses.
2. Order Processing Time
Orders are processed within 1 to 3 business days following order confirmation.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high volume, processing times may be slightly extended.
We will notify you via email if significant delays occur.
3. Shipping Times and Delivery Estimates
Shipping times vary depending on destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-10 business days |
| Canada | 7-15 business days |
| United Kingdom | 7-15 business days |
| Europe | 8-18 business days |
| Australia & New Zealand | 8-18 business days |
| Rest of the World | 10-20 business days |
Please note:
Delivery estimates start from the shipment date, not the date the order is placed.
Unforeseen events such as customs delays, weather conditions, or carrier issues may affect delivery timelines.
4. Shipping Confirmation and Tracking
Once your order is shipped, you will receive a Shipping Confirmation Email containing your tracking number(s).
Tracking details usually become active within 48-72 hours.
5. Shipping Costs
Standard shipping is free for all orders unless specified otherwise during checkout or special promotions.
If expedited shipping options are available, they will be presented at checkout with applicable fees.
6. Partial Shipments
If your order contains multiple items, shipments may be divided for faster delivery.
Each package will have a separate tracking number.
7. Customs, Duties, and Taxes
Climavibe.com is not responsible for customs duties, import taxes, or any additional charges imposed by the destination country.
All fees must be paid by the customer.
We recommend checking your country’s customs policies before ordering.
8. Delivery Issues
If your tracking status shows “delivered” but you have not received your order:
Check with neighbors, family members, or local postal services.
Confirm the shipping address provided during checkout.
Contact the carrier directly using your tracking number.
If the issue persists, please contact us at support@climavibe.com within 7 days from the delivery date.
9. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Climavibe.com is not liable for orders lost due to incorrect addresses.
If a package is returned due to address errors, the customer will bear the cost for reshipping.
10. Lost or Damaged Packages
Climavibe.com is not responsible for packages lost after handoff to the carrier.
If your order is damaged during transit, please contact us immediately with supporting photos at support@climavibe.com so we can assist you.
11. Unclaimed or Refused Packages
Packages that are unclaimed, refused, or returned due to incorrect information may incur return shipping costs and/or reshipping fees at the customer’s expense.
Still have questions about shipping or your order?
📧 Please contact our support team at support@climavibe.com — we’re always here to help!